Riwal has updated its Access4U customer portal with new features and renamed it ‘My Riwal’.
The Netherlands-based company, which specialises in the rental of aerial work platforms and telehandlers, has added the new features in response to customer feedback.
With the portal, which is also accessible via a mobile App, customers can view their rental history online, as well as book or off-rent machines. This provides them with a 24/7 service.
A new feature in My Riwal is the ability for customers to view all Riwal key performance indicators, such as on-time delivery performance and breakdown resolution time.
Telematics is now integrated into the portal, and as a result, users can see data about how often a machine is used and view their exact location, in real time. The customer can also set up alerts so they can decide to off-rent machines that are sitting idle for a set amount of time, such as 24 hours.
In addition, the telematics integration enables Riwal to provide data on the fuel consumption and CO2 emissions, which might prompt users to consider switching to full electric access equipment. Customers can also download this data and use it for sustainability certifications.
My Riwal also enables contractors to co-operate when working on the same construction project. For example, if Riwal has six customers working on the same construction site, a project can be created on the portal so that every contractor can see each other’s machines. This level of visibility can help to improve site productivity and save on transport costs.
Currently, My Riwal is used by customers in the Netherlands, Belgium, Denmark, Sweden, France and Poland in their local language, with other countries to follow.
Pedro Torres, COO of Riwal, said, ‘My Riwal is designed to help customers make truly informed decisions, by thinking not just about the rental price, but the entire cost of renting and operating each and every machine. By giving its customers better insight into these costs, Riwal makes its customers even more efficient and productive.’