Snorkel takes Queensland business back in-house

Snorkel is to provide customers in Queensland with sales, service and after-care direct from the company, emulating the service provided to the rest of its Australian customers.

Snorkel subcontracted after-sales care in Queensland to service provider EPMS in 2009; but the company has now decided to bring it back in-house beginning on 1 July 2012.

Matthew Elvin, president of Snorkel Australia, said, "We believe that the integrated sales and service model provides our customers with the best possible level of support. We have some great customers in this part of the world and owe it to them to deliver the best care.

"Over the coming months, Snorkel will be expanding its Meadowbrook team by creating up to 10 jobs and further investing in tools and equipment to support our Queensland customer base."

Snorkel moved its Queensland branch to Meadowbrook, south of Brisbane, in 2009. The 16000sqm facility includes 300sqm of office space, along with product support capabilities and a warehouse for machines and spare parts.

Snorkel has appointed a new service supervisor based in Meadowbrook and is currently recruiting both workshop-based technicians and field service engineers