Sweden-based manufacturer Dynapac has achieved a 97% fill rate – the percentage of customer orders satisfied by available stock – by using Syncron Inventory for its soil rollers, asphalt compactors and paving equipment.
Syncron Inventory is a cloud-based after-sales service solution provided by Syncron, also based in Sweden.
Dynapac has increasingly shifted to a service model focused on maximising product uptime, and to this end has been working with Syncron for almost a decade.
Going forwards, Dynapac intends to further connect its sensor-equipped machines with its data management and service parts inventory planning systems via the Syncron Service Cloud. More paving machines are being equipped with IoT (Internet of Things) sensors and Dynapac plans to leverage the data collected from these machines to provide in-depth reporting and analytics for its customers.
Ensuring parts availability to maximise machine uptime has become a top priority at Dynapac.
Given the demands of the roadbuilding industry, with roads often being built on tight schedules overnight, Abhijit Som, Vice President Aftermarket at Dynapac, said, “This makes proactively repairing machines to support maximised product uptime paramount to success. With Syncron, we can manage 150,000 unique items and have visibility into the entire global network, ultimately achieving best-in-class fill rates and providing an exceptional customer experience.”
In addition to providing a sophisticated service parts inventory planning solution for slow-moving parts, Syncron Inventory also allows Dynapac to stock service parts appropriately to meet seasonal demands, visualise inventory across multiple geographies and locations on a single dashboard, and decrease obsolete and excess stock to increase return on investment.