Genie puts service and parts on line
By Maria Hadlow10 February 2009
Customers of Terex AWP (aerial work platforms) can now access service and parts manuals on line at www.genieindustries.com/manuals.asp., achieving the joint aims of continual improvement of customer service and preserving the environment.
Dave Schille, director of parts and warranty at Terex AWP said, "Not only are we providing our customers with easy to access, up-to-date information, we are reducing our carbon footprint by cutting down our overall paper consumption."
In future, instead of a printed service and parts manual, a DVD will be included with all Genie boom, scissor, and telehandler products. All other product purchases will receive a flyer directing them to download the service and parts manuals from the website. The DVD, updated quarterly, contains service and parts manuals for current products as well as historical versions.
Customers who prefer can still buy a printed version at the time of product purchase, or later by contacting their local Genie parts department. Printed Operator Manuals will continue to be included with every product per OSHA requirement.