Hewden appoints head of customer experience

04 January 2012

Michaela Simpson has joined Hewden in the newly created role of head of customer experience.

Michaela Simpson has joined Hewden in the newly created role of head of customer experience.

UK rental company Hewden has appointed Michaela Simpson in the newly created role of head of customer experience.

Ms Simpson joins Hewden from Yodel, one of the UK's largest parcel delivery companies, where she held the similar role of customer experience manager.

The Manchester-based company said the appointment reflected the attention it is giving to customer service. Ms Simpson's first task is to analyse the various ways customers engage with Hewden and ensure its communication channels are suited to their needs.

"It's refreshing to have joined a business where top management and marketing divisions are championing customer satisfaction programmes. A number of changes have already been brought about as the direct result of listening to customer needs," said Ms Simpson.

Latest News
Bouygues Construction’s sales increase despite property market woes
Bouygues’ construction business saw sales increase 2% to €27.3 billion (US$29.6 billion) in 2023, as gains in its Construction and Colas divisions offset declines in its struggling property arm.
Skanska begins work on project for FIFA World Cup 2026
The project involves the demolition of four corners of pre-existing precast seating throughout the stadium and the installation of a new modular steel composite seating system
ABC names these contractors as their top 2024 US performers
See which companies made Associated Builders and Contractors’ list