JCB introduces master service tech program

28 July 2015

JCB has introduced a master technician program to all of its dealerships in North America. The master technician program is designed to continue to build the skills of JCB service technicians.

To be considered for the program, service personnel must be nominated by their dealership and pass an entry exam. Once those qualifications have been met, participants must pass a series of training programs and hands-on skill challenges at 100 percent, as well as all distance learning classes, JCB systems efficiency testing, core product component testing and other service-based tests to earn the designation of master technician.

“We feel it is very important for any technician to understand all training opportunities that are available, and how they can continue to learn and grow with the company and advance their career," said Rick Papalia, senior vice president of corporate operations for Northland JCB. "Not only does it provide an opportunity to expand their understanding of the product, but it helps them to keep up with rapidly changing technology, some of which can be quite advanced. The master tech program training structure will also result in the highest levels of service people possible. Most importantly, it will give our service technicians a means to recognize their accomplishments.”

All those who successfully complete the program earn the master technician designation. They then compete annually in a competition where the best performing master technician in each of JCB’s 12 regions earns a special “master technician ring” to acknowledge their expertise.

“Service technicians are often the unsung heroes of a dealership, yet they are vital to its success and support of the JCB brand, that’s why we are proud to introduce this prestigious program to honor those technicians who represent the best of the best in our North American dealer network," said Chris Giorgianni, JCB vice president of product support and government and defense.

The 12 regional competition winners will compete annually in a national contest where the champion will win an all-expense paid trip to JCB’s global headquarters in the United Kingdom.

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