New director role at AFI

By Euan Youdale16 January 2015

Carlo Vinci, AFI customer service director

Carlo Vinci, AFI customer service director

AFI has appointed Carlo Vinci to the newly created position of customer service director.

Mr Vinci, who has over 30 years experience in the powered access industry, joined AFI as midlands regional manager 10 years ago. When AFI acquired Hi-Reach in 2013 he took on the role of integrating it into the AFI business, and he became customer service manager about a year ago.

Mr Vinci said, “Our aim is to put the customer at the heart of everything that we do and my appointment is the latest in a series of initiatives to meet that goal. For example, we have joined the Institute of Customer Service and have carried out surveys to gain an understanding of where we currently are in terms of customer satisfaction. The survey results are very promising and give us a good base from which we can build.

“We have also sought feedback from our employees on how we can further improve customer service and have implemented staff training programmes, held roadshows and have developed a customer charter,” he added.

Latest News
World Demolition Summit 2021 - conference update
Latest speakers and presentations as industry returns to an in-person event at Chicago in October
Strong second quarter figures from CNH
Company reports increases in order books
Sales for Caterpillar’s construction segment up 40%
Cat sees strong growth in second quarter of 2021 reflecting ‘continued improvement’ in markets