Jamie Graham, vice president of product support, Xtreme Manufacturing and Snorkel.

Jamie Graham, vice president of product support, Xtreme Manufacturing and Snorkel.

Xtreme Manufacturing and Snorkel have appointment Jamie Graham as vice president of product support for both companies.

Reporting directly to Xtreme Manufacturing & Snorkel CEO, Matthew Elvin, this is a new role created to provide direction at an executive level to both companies’ product support and spare parts functions globally.

Matthew Elvin, CEO, said, “This role has been created as part of a larger investment programme to enhance our global customer support for both of our manufacturing brands. By aligning our product support direction for Xtreme and Snorkel, our customers will benefit from corporate synergies that help us to be more efficient and ensure a consistently high standard of customer service across the businesses.”

The Vice President of Product Support will be responsible for delivering after-sales support for Xtreme and Snorkel equipment, across all functions including spare parts, service, technical support, technical documentation, service bulletins, warranty policy and technical training.

Mr Graham was previously director of product support, USA, and director of operations for Snorkel, and was based in the Snorkel manufacturing facility in Elwood, Kansas. In his new role, he has relocated to Las Vegas, Nevada to work from the corporate headquarters in Henderson.

Prior to joining Snorkel in 2010, he held various customer-facing roles at Diesel Power Equipment in Omaha, Nebraska, including 15 years as Assistant sales manager.

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