GAP completes BigChange roll-out

By Thomas Allen16 September 2019

GAP has completed the roll-out of BigChange’s cloud-based JobWatch system across its business.

It incorporates a range of mobile Apps with live tracking and scheduling, and it links in real time to GAP’s back office systems, including its central hire desk and financial systems.

BigChange rolled out across the company

GAP’s customer services team is able to coordinate with drivers to ensure the correct drop-off location

More than 500 of GAP’s vehicles have been fitted with JobWatch, and more than 600 staff have been trained on how to use it.

Frank McGrory, GAP’s Head of IT, said, “Key aims of the BigChange project include enhancing customer interactions on-site, driving delivery efficiency with live scheduling and tracking, and significantly improving back-office processing and administration to make life easier for our customers and employees.”

The mobile Apps include electronic signature capture, with proof of delivery (POD) and proof of collection (POC) records being automatically uploaded onto GAP’s Smart Office system. This eliminates the need for customers to call depots as all information is immediately available online.

Also, the system has built-in data messaging and satellite navigation that automatically routes vehicles to their destination. GAP’s customer services team is able to see the exact location of every vehicle in real time to keep customers informed of their arrival times and coordinate with the driver to ensure the correct drop-off location.

McGrory said, “Thanks to this roll-out, we envisage that we will see a reduction of 8% in fuel use and a 5% reduction in the overall distance travelled by GAP’s HGV fleet.

”We also forecast a reduction in paper used from over 3.2 million to around 500,000 sheets. For example, we will be reducing the number of printed copies of despatch notes to a single copy with immediate effect.”

There is still scope for improvement as the company will be looking to make better use of the system over time, “Ultimately, customers will have the ability to access records of their hires themselves,” McGrory said.

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