Crane manufacturer Manitowoc has opened a new contact centre in Sydney to better support customers in Australasia.
The centre is staffed by Manitowoc engineers and trained technicians who provide on-site support and training, dispatch parts and provide technical assistance, the company said.
The centre will be supported by offices in Brisbane, Melbourne and other international Crane Care support centres. The service is free and will offer customer support for Manitowoc dealers and customers 24/7, the company said.
Brad Cooper, country manager at Manitowoc, said, “As we expand our operations in Australia and New Zealand, we remain committed to helping our dealers and customers get the most from their cranes.
“This new channel of communication will provide assistance and advice based on global experience and expert knowledge. It will also help us to improve our services and meet the specific needs of customers and dealers across the region.”
Kelvin Kent, general manager of Manitowoc in Australia and New Zealand, said, “Giving customers a new method of contact brings us closer to the wider market and will help us to tailor our operations to the changing needs of the industry.”