NES Rentals achieved a Net Promoter Score (NPS) of 87.9 in the month of November 2015, the highest NPS recorded for the company since they started the NPS program in 2007.
“We are extremely pleased to see a score that reflects NES Rentals’ ongoing commitment to customer satisfaction,” said Andy Studdert, Chairman and CEO. “Our goal is to always deliver the high level of service that our customers have come to expect from NES.”
The Net Promoter Score metric allows NES Rentals to measure customer loyalty and integrate customer feedback into improvements for the company's customer service processes.
NPS measures customer loyalty by asking the customer how likely it is that they would recommend a company to a friend or colleague. Companies, like NES Rentals, that achieve a score above 80 are in the same NPS category as some of the most efficient growth companies in the country like Apple, Amazon and Federal Express.