Norspace Hire implements BigChange job management software

Northern Ireland-based rental firm Norspace Hire has implemented job management software from BigChange in a bid to improve customer service.

Norspace provides a range of temporary facilities such as portable toilets and cabins. (Photo: Norspace Hire)

The software provided by BigChange incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence.

Norspace provides a range of temporary facilities that require delivery to sites, including cabins, portable toilets and site accommodation.

Since implementing BigChange earlier this year, Norspace, which uses the software to schedule and report on its delivery and service teams, says it has seen a reduction in the number of credit notes issued and an increase in additional on-site charges.

Matthew Smyth, Managing Director of Norspace Hire , said, “Using BigChange mobile devices our drivers capture real-time information which is communicated instantly to our back office who can share it with customers to either confirm the job was completed as scheduled or to explain why the job wasn’t completed.

“This information is time and date stamped, recorded to an exact location and backed up by photographs. It takes a couple of seconds on site to capture the information and is instantly available for back-office staff to view and share with customers or management.”

The company, which relied on paper job cards, phone calls and texts prior to using the software, says it has also seen “marked improvement in customer feedback and staff satisfaction.”