Terex AWP provides service training on-line

18 November 2008

Terex Aerial Work Platforms (AWP) has introduced a range of online service training designed to give technicians an interactive way to learn about troubleshooting and the repair of Genie products.

The online program can help technicians develop their technical ability and confidence when servicing Genie equipment. Steve Gooding who is director of national accounts support and factory training said, "Terex AWP believes it is extremely important to get training information into the hands of its customers. Our online service training program is a new avenue to reach our dealers and provide essential, valuable training opportunities 24/7, anywhere there is an Internet connection."

The online service training course begins with a 12-lesson basic electrical theory program. At the end of each lesson, the technician can participate in a quiz to review the information. Technicians who participate will need a computer with internet access and a registered Genie account. The technician must pass the final exam by at least 80%. A printable certificate of training is provided upon successful completion of the course.

After completing the basic electrical course of the online program, Steve Howe, technical training manager at United Rentals, said of his experience: "From a service technician's perspective, this is an exciting, efficient new training tool for customers. Terex AWP online service training is a simple, interactive online classroom that enhances knowledge about servicing Genie equipment."

Terex AWP is planning to introduce a second course, hydraulic theory, followed by specific product courses, all to be available online. All online service training will be offered to technicians of Terex AWP dealers free of charge.

The online service training course is an addition to the training programs already offered by Terex AWP to customers in the field or onsite at the factory. Terex AWP will continue to offer its online "Train the Trainer" course which teaches aerial work platform operators the presentation skills needed to become trainers.

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