Kiloutou offers extra services to help with Covid-19

08 June 2020

Kiloutou has introduced three new services across its network to help customers resume activities as Covid-19 restrictions are gradually lifted.

Valérie Marchand, Sales and Marketing Director of the France-based rental company, said,

Kiloutou sign

“We conducted a large survey of our customers to understand their needs in the context of emerging from the crisis and resuming activity.

“Two issues have been identified: catching up with the delay caused by confinement, reviving work sites with new sanitary measures which lead to a decrease in productivity and additional financial costs.

“As a partner, we wanted to respond concretely to their expectations by offering services that bring more flexibility and efficiency.”

Kiloutou has extended its opening hours so that its depots will now be open on public holidays, Saturdays and throughout August to provide greater flexibility to customers. In line with this, the company’s customer service is now available all week from 6am to 10pm.

Kiloutou is also offering to deliver small equipment such as tools directly to construction sites in less than 2 hours. The company said contactless deliveries save time on site and provide full protection for its customers and staff.

In addition, Kiloutou will be absorbing the additional costs associated with the new sanitary measures, such as the extra cleaning of equipment.

These new services complement those already offered by Kiloutou, including 24/7 chat messaging on to reserve equipment or communicate with advisers, and the My Kiloutou customer area dedicated to managing rentals.

Marchand ended by saying, “These commitments are only the first step in our mobilisation towards our customers.”

Latest News
How is the quarrying and mining sector embracing change?
Mining and quarrying have long been, in most aspects, ahead of construction regarding the use of new technology
Mammoet starts assembling 6,000 tonne crane
New SK6000 ring crane starts to come together in the Netherlands for the first time
Bechtel ramps up recruitment drive for Rio Grande LNG export facility mega project
Bechtel is opening a Craft Professional Recruitment Centre in Texas to hire workers for the Rio Grande LNG plant