Merlo UK further strengthens customer support

Merlo UK has promoted current service manager, Nigel Perrin to training and product development manager. The role of service manager is being filled by Peter Coward and Graham Watkins joins the team as technical support engineer.

Mr Perrin has worked with Merlo UK for 15 years and has built an extensive training package for UK dealer technicians. The new position releases him from day to day technical problem-solving and will allow him to concentrate on training in all areas, as well as liaising with the Italian factory on product developments.

Mr Coward has been Merlo UK's service supervisor since 2004, he is now heading up the direct technical contact team throughout the UK.

Mr Watkins comes from an agricultural engineering background (his father was also an agricultural engineer. For nearly four years, he has been 'fixing' Merlo telehandlers with Lincolnshire dealer, TRP Ltd at Sleaford. Previous to that he worked with an agricultural contractor and an irrigation pump manufacturer.