AFI first for training
By Euan Youdale27 October 2014
UK-based AFI’s training operation has become the first in the working at height and safety-related training sector to gain the Matrix Standard.
The company's UTN Training and Integrated Training Solutions operations were assessed in four areas – leadership and management, resources, service delivery, and continuous quality improvement.
Training manager Brian Kirkbride said, “Customers are increasingly instigating stricter due diligence checks when engaging with training providers. They want to be sure that the people that they are dealing with are proficient, professional, current and customer focused. This external accreditation proves that we meet those criteria and in turn it installs confidence in the customer that they are dealing with an operation that has been through a very in-depth assessment.
Two elements the assessments were a new employee appraisal system, which met many of the requirements in the leadership and management section, and a new customer service initiative, which provided evidence to support training operations in the service delivery element.
UTN has trained 16,800 delegates at 21 training centres throughout the UK.