BigChange at GT Access

GTAccess implements the BigChange management system.

UK-based GTAccess has taken on the BigChange job management system.

Running more than 3,000 powered access platforms nationwide, GTAccess said it had achieved 10% growth, doubled its depots, and introduced paperless mobile working since implementing BigChange. Using live-linked mobile devices connected to the back-office system, GTAccess has also improved customer service and eliminated errors in its accounting and reporting functions.

“We are passionate about using the power of innovation and technology to make the process of hiring, use, and management of powered access equipment as safe and simplistic as possible,” said Steve Moody, Sales Director at GTAccess. “Since implementing BigChange we have automated and simplified our workflows which has resulted in better processes, increased productivity and improved profitability.”

Originally an established electrical contractor, the company found it difficult to hire access equipment so purchased its own scissor lifts. Forty years on GTAccess now runs more than 70 individual types of machines. The company also uses a mixed fleet of articulated and fixed bed delivery lorries, backed up with 4x4 vehicles, and trailers,.

“Before BigChange it was difficult and time consuming to keep track of our fleet. We had to print jobs out so there was a lot of paperwork and administration,” added Gemma Carter, Systems Trainer and BigChange Champion. “With BigChange we can efficiently plan where our trucks are going, track them against planned versus actual and monitor time spent on jobs. Our office administration is also much easier as we no longer manage piles of paperwork and we drop all relevant details directly to the BigChange App for drivers to access.”

The BigChange job system incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. Customers can self-serve information with an online MyGTA account.

Data can also be shared and centralised making it easy to process, simplifing reporting and helping cross-functional teams communicate more efficiently.

 “As a result driven, customer focused company this also supports us in achieving our mission to make working at height safe by providing the right equipment, training, advice and support, allowing users to focus on completing tasks safely, efficiently and cost effectively.”