Terex and Syncron partner
06 September 2018
Terex Corp. has entered a partnership with cloud-based after-sales service company Syncron to utlize the company’s Syncron Price product. Syncron Price will enable Terex to manage pricing on approximately 500,000 service parts in a “more strategic manner,” said Derek Everitt, vice president, Terex Transformation Program.
Terex is undergoing a change by implementing an “Execute to Win” business strategy and system that identifies areas for improvement.
“As part of our transformation at Terex, we are focused on increasing value for our customers through the complete product lifecycle,” said Everitt. “We identified our service parts operations as a priority, and Syncron’s full suite of after-sales service solutions was a good fit.”
Everitt added, “In a world where trade policies can change seemingly overnight and new tariffs can affect the cost of products almost instantly, we need the infrastructure to react quickly. Syncron Price will enable us to be nimble in our approach to service parts pricing.”
In the near-term, Terex will develop consistent processes and procedures around service parts pricing, while configuring and implementing the solution. In time, Terex plans to improve the complete service supply chain, aligning marketing, distribution and parts availability.
“It is now more important than ever to have the technologies and resources in place to ensure the customer experience is consistent at every touch point,” said David Reiling, chief customer officer at Syncron. “We are thrilled to partner with Terex as part of its transformation journey and believe we can help take them to the next level of customer support via optimized service parts pricing. We look forward to our continued success together.”
Syncron Price will be implemented across Terex Corporation’s global business segments in a phased implementation approach based on operational priorities within each segment, the company said.