United safeguards employees and customers

19 March 2020

United Rentals’ CEO Matt Flannery has published a letter to customers outlining the measures it is taking to protect its employees and customers against the spread of the coronavirus.

Emphasising that safety is United’s priority, the letter explains that employees who are feeling unwell are asked to stay at home and consult with their doctor and the company.

Matthew flannery

Matt Flannery, CEO of United Rentals

United has also adopted a ‘no hand-shake’ policy, and has limited business travel to that which is essential to operating the business. Meetings are being conducted by phone wherever possible.

Employees who have travelled for business or personal reasons to any high-risk coronavirus areas, have had family members who have done so, or have been in close proximity to anyone who has or is suspected of having coronavirus within the last 14 days, are asked to self-isolate at home for the next 14 days.

United has communicated these policies to its suppliers and partners, and asked them to apply similar guidance to their employees who might visit United Rentals’ offices or branch locations.

The company has also directed its employees to government websites for the latest guidance on the situation.

United is asking its customers to let the company know if they have any specific instructions or policies for United’s delivery drivers and service technicians during their visits to customer locations.

At present, it is unclear how long these restrictions will remain in place, but Untied will continue to communicate regularly as the situation evolves.

In the meantime, customers should direct their questions and concerns to CovidCustomerQuestions@ur.com or their United Rentals representative.

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